Legal

Privacy Policy

Last updated: [Date]

House of Ease ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal information when you visit our website or engage our services, in accordance with UK GDPR and the Data Protection Act 2018.

Who We Are

House of Ease is a private family consultancy operated by [Full Name / Trading Name], [Business Address], United Kingdom. For any privacy-related queries, contact [Privacy Contact Email].

Information We Collect

  • Contact details, such as your name, email address and phone number, when you enquire or book a Discovery Call.
  • Information you share during a Discovery Call or as part of the onboarding questionnaire and sleep diary, including details about your child and family routines.
  • Payment information when you book the House of Ease Intensive, processed securely by our third-party payment provider.
  • Website usage data collected through cookies or analytics tools, where applicable.

How We Use Your Information

  • To respond to enquiries and schedule Discovery Calls.
  • To deliver the House of Ease Intensive, including building a personalised plan.
  • To communicate with you by email or WhatsApp regarding your consultancy.
  • To meet our legal, accounting and regulatory obligations.

Information About Children

As part of our service, we collect limited information about your child (such as age and sleep patterns) provided by you, the parent or guardian, solely to deliver personalised support. This information is never used for any purpose beyond your consultancy.

Sharing Your Information

We do not sell your personal information. We may share limited data with trusted third-party providers who support our business operations (such as payment processing or scheduling tools), each bound by appropriate confidentiality and data protection obligations.

Data Retention

We retain personal information only for as long as necessary to provide our services and meet legal obligations, after which it is securely deleted or anonymised.

Your Rights

Under UK GDPR, you have the right to access, correct, delete or restrict the use of your personal data, and to lodge a complaint with the Information Commissioner's Office (ICO). To exercise any of these rights, contact us at [Privacy Contact Email].

Cookies

Our website may use cookies to improve your browsing experience. You can control cookie preferences through your browser settings at any time.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this policy, please contact us at hello@houseofease.co.uk.